To ensure the best service is provided, we are available to receive your complaints and suggestion during our working hours (24 hours a day, and 7 days a week) to ensure that you can get your issue resolved no matter what day or time it is.
You can also contact us via email and social media platforms, and we shall address your concern within 2 working hours.
If a response is found unsatisfactory, customers can report it to the central bank of Jordan via its available communication channels.
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