eFAWATEERcom l For safe electronic bill payments Launch Modal https://efawateercom.jo/Images/ImagesFolder//Website/Videos/5.mp4
Total live donations via eFAWATEERcom for supporting
Government entities in fighting coronavirus pandemic

4,755,124.76 JOD

*Donations are for ministry of health and ministry of social development

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What We Do

eFAWATEERcom is simple, powerful and easy-to-use electronic service for checking your due bill amount and for paying your bill. It is under the supervision of the Central Bank of Jordan and operated by MadfooatCom for Electronic Payments. Using eFAWATEERcom, you can pay your bill whenever you want and wherever you want by choosing from a variety of electronic payment methods or cash-based locations.

Our Benefits

How it works

Through Our Website
Through Our Mobile

Cash Payment Locations

What Our Customers Say

Need Help?

Submit a Ticket

Call us

Phone number

+ 962 6 5504141

Frequently Asked Questions

What is eFAWATEERcom service?

eFAWATEERcom is an Electronic Bill Presentment and Payment (EBPP) service.  It is under the supervision of the Central Bank of Jordan, and operated by MadfooatCom for Electronic Payments. Through eFAWATEERcom, you can pay your bills at your convenience

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What is the difference between MadfooatCom and eFAWATEERcom?

eFAWATEERcom is a service under the supervision of the Central Bank of Jordan, and MadfooatCom is a private company that operates the service
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How can I apply to a job at MadfooatCom/eFAWATEERcom?

Interested candidates can send their CVs to following email:

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hr@madfooat.com

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How can I create an account on eFAWATEERcom’s website and app?

Access eFAWATEERcom website or mobile app

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  1. Choose Register
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  3. Fill in your information
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  5. Enter the verification code you received on the mobile number you registered with
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  7. With easy steps you have created a new account, and you can start paying your bills with ease
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What are the password requirements for my eFAWATEERcom account?

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  1. Must be between 7-15 characters
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  3. Must be a combination of English letter and numbers
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Can I login using my email address?

You can login to your account on eFAWATEERcom website and app through your mobile number or mobile address entered in the registration process after verifying it. And you can also add it later from the account settings

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Can I register if I don’t have a national ID number or I’m not Jordanian?

yes you can, you have to choose your nationality then your document type (Residency/passport) and fill in the residency card or passport number
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Why has my account been locked?

Your account is locked after 3 attempts of an incorrect password. It will be unlocked automatically after 30 minutes, or you can unlock your account yourself directly 

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Can I unlock my account without calling your Call Center?

Your account will be unlocked automatically after 30 minutes, or you can unlock your account yourself directly 

How can I enable login by fingerprint on eFAWATEERcom app?

In eFAWATEERcom’s app, select account settings, and enable (login by fingerprint) option

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Note: fingerprint should be available and enabled on the mobile device itself

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Is the system secure?

eFAWATEERcom is owned by the Central Bank of Jordan and adheres to strict compliance and security standards

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When I inquire about a bill, how come the system does not display the bill holder’s name?

This is a restriction applied by the Central Bank of Jordan in order to protect our customers’ privacy, in case random billing numbers where entered

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How long will it take to refund a payment that was made by accident or made incorrectly?

Refunds are not managed by eFAWATEERcom and we have no control over the process, although we will try our best to assist you wherever we can. Any refunds that are processed need to be approved and handled by the biller and the bank in question. The time it takes to make this refund will depend on your bank’s refund policy

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What are the available payment channels of eFAWATEERcom?

Payment channels are divided into two sections:

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*Electronic payment channels

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  • Online banking
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  • eFAWATEERcom website and mobile app
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  • Mobile wallets (Zain Cash, Dinarak, Mahfazati, Aya, Orange Money, National Wallet)
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*Cash-based channels

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  • All bank branches in the kingdom
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  • Jordan post offices
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  • eFAWATEERcom authorized agents, like the exchange shops. You can check the closest agent to you by visiting eFAWATEERcom’s map www.efawateercom.jo/map
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  • Safeway and Carrefour
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Can eFAWATEERcom be used by someone who is outside of Jordan?

Yes, it can be used outside of Jordan through the online banking of an active Jordanian bank account, or through our website and mobile application using credit cards or DirectPay

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What payment methods are available on eFAWATEERcom website and app?

There are two types of electronic payment methods available on our website and app

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  1. eFAWATEERcom DirectPay: This payment method links directly to your bank account. To use DirectPay, simply select your bank and your Identification type, then enter your Identification number. Contact your bank if you are unsure of this number. Once completed, the bank will verify your information and confirm your payment through a verification code sent to the mobile phone number registered with the bank. Once you have entered the code, your payment will be completed, and your bill will be settled immediately. You will incur no additional payment method fees when using DirectPay
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  1. Credit Cards: Accepted credit cards are Visa and Mastercard. You will need to enter your card details to successfully complete the payment, your payment will be authorized and settled immediately. Please note that you will incur an extra card fees up to 2.5% for the credit cards operator companies
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How can I use eFAWATEERcom.jo to inquire about a bill and pay it?

You must always inquire about a bill amount to proceed to payment

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  • Log in to your account in eFAWATEERcom’s website www.efawateercom.jo or mobile app, or create a new account if you don’t already have one
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  • Click on 'Pay new bill'
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  • Select your biller’s category
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  • Select your biller’s name
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  • Select the service you want to pay for
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  • Enter your billing number then click on “Inquire”
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  • Verify the due amount, then procced to make the payment
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Why I cannot pay partially for some bills?

The billers are the ones who decide if the bill accepts partial payments or not, some do accept, and some do not

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Where can I find my billing number that I need to inquire and pay a bill?

Each bill has its unique billing number, some of which can be found on the bill itself, some are provided by the biller themselves or through their websites, for example:

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-You can find your billing number for Department of Lands and Survey by visiting their website www.dls.gov.jo

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- You can find your billing number for Amman Municipality by visiting their website www.amman.jo

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- You can find your billing number for certificate of good conduct by visiting their website http://solouk.jordan.gov.jo/

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-You can find your billing number for non-conduct certificate by visiting their website https://ncrc.moj.gov.jo/

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What are the services (bills) where I don’t incur any eFAWATEERcom fees?

You will not incur any fees if paid electronically for the below services:

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  1. Electricity bills
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  3. Water bills
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  5. Greater Amman Municipality services, like: traffic tickets, vocational license and more
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  7. Phone bills
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  9. Internet subscription
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How long does it take for my payment to be transferred to the biller (and for the bill to be paid?

The payment is processed in real time, which means that as soon as you receive confirmation that your payment has been paid successfully, the bill is settled directly and the biller is informed of the payment done

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Can I receive a receipt of my payments done through eFAWATEERcom?

If you pay using our website www.efawateercom.jo or mobile app, you can find all your payment history in the “payments history” section, as well as receive digital receipt with your successful payment on your email by pressing “send email” icon, or downloaded on your device by pressing the “download” icon
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Where can I find tips and information about how to use the eFAWATEERcom service in my bank’s mobile app or online banking website?

For more information on how to use eFAWATEERcom through your mobile or internet banking, please refer to your bank

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How many bills can I pay at the same time?

You can pay for up to 9 bills at the same time

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How can I use bill scanning feature?

This feature is available for some of the service only, you can scan you bill barcode using our application, and the billing number will be filled automatically

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How much is eFAWATEERcom fee?

eFAWATEERcom fees range from (0.20 – 5) JDs, based on the service and the due amounts

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How much is eFAWATEERcom fee?

eFAWATEERcom fees range from (0.20 – 5) JDs, based on the service and the due amounts

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Who decides if the biller or the customer will absorb eFAWATEERcom fees?

The billers decide if they are going to absorb the fees or their customers. There are two types of billers:

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  1. Billers who absorb eFAWATEERcom fees on the behalf of their customer, like: electricity, water, Greater Amman Municipality services and phone bills, …)
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  3. Billers who chose to make the customer absorb the fees, like: social security and the universities
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Why do some banks charge a fee of JOD 1 when I pay at their branches?

All banks in Jordan are authorized by the Central Bank to charge a fee for cash payment collections, in order to cover their overhead costs. Some banks have implemented this fee, and some have not. By paying electronically, you can avoid this fee

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Why do some eFAWATEERcom booths and agents charge a fee of JOD 0.25 when I pay at their locations?

eFAWATEERcom is an electronic system and we focus our efforts on improving lives by making the digital channels as easy and accessible as possible. We created eFAWATEERcom booths and an agent-based network for cash payments as an interim solution. This was to help educate and guide customers towards electronic payments. As we incur significant overhead costs for maintaining these booths, we have implemented a small fee to help offset these costs. Our agents also incur significant costs and help offset them with this fee.

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Why do I get charged a fee when I pay through the eFAWATEERcom website using my credit card (Visa or Mastercard)?

It is standard practice for customers to get charged for their credit card payments online. This fee is up to 2.5% of the transaction value. It does not go to eFAWATEERcom, but rather to the credit card operator companies. You can avoid this fee by paying electronically using DirectPay (bank account)

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